Who We Are
Welcome to Jolera, where traditional managed services transform into extraordinary IT adventures! For over 20 years, we’ve been the backstage tech wizards for MSPs & IT solution providers across the globe, from North America to Europe. We’re not just any company; we are a catalyst for IT magic, creating award-winning solutions that empower businesses worldwide. Our team of seasoned experts brings not just skills but passion to the table, ensuring each partner receives customized, top-tier service. Join us and be part of a team that crafts unique IT experiences for Fortune 500 clientele in the US and Canada.
Who You Are
Senior Service Activation Coordinators at Jolera are responsible for all implementation and activation logistics across various environments globally. Our coordinators are responsible for all activities associated with onboarding managed services for our clients, ensuring each implementation runs smoothly, to meet Jolera’s high standards for our customers.
The ideal candidate will have experience coordinating implementation and/or integration activities across multiple projects in a busy managed services environment.
What You'll Do
- Plan, organize, and monitor project logistics, driving daily activities to ensure project deadlines are consistently met
- Maintain and monitor project plans, schedules, budgets, and expenditures
- Organize and attend various stakeholder meetings
- Act as the point of contact for various project stakeholder groups
- Proactively identify, manage, and escalate issues and risks that may impact project success
- Ensure team members have what is required to complete their assigned tasks
- Motivate and influence others to take accountability for their assigned work
- Coordinate resources, meetings, and information
- Preparing project materials
- Documenting and following up on important project actions and decisions from meetings
- Collection of information for project updates
- Keeping all project notes up to date
- Take meeting minutes and distribute to participants
- Provide detailed updates to project managers and stakeholders
- Performing billing tasks
- Participate in forecasting the probability of meeting milestone dates with senior management and project managers
- Create and follow up on Change and Procurement requests
- Tracking hardware shipments
- Ensure internal systems are kept up to date with project status, enforcement of project time entries
- Monitor milestone requirements
- Additional responsibilities as assigned
Who You Are
- Minimum 3 years of IT project coordination experience
- Experience managing priorities across multiple projects at the same time
- Exceptional ability to keep track of tasks, deadlines, progress
- Task and results driven, strong ability to multitask, with a heightened sense of urgency
- Knowledge and demonstrated experience in administrative procedures
- Ability to work in a fast-paced environment with tight timelines
- Strong communication skills
- Excellent organizational and analytical skills
- Strong attention to detail
- Minimum intermediate level knowledge of MS Office tools including Excel, Word, PowerPoint, and some form of project management tool such as MS Project
- Experience in distributed deployment projects including hardware and software implementations across multiple sites, regions, and time zones
- Experience working in a collaborative environment, preferably for an IT consulting firm
- Must be able to learn, understand, and apply new technologies
- Ability to communicate effectively with team members and clients located globally with varying communication styles from a broad spectrum of disciplines
- Excellent verbal, written, and presentation skills
- Ability to work independently and as part of a team
What We Offer
- Hybrid/Remote work.
- Competitive compensation package
- Attractive performance bonus structure
- Competitive benefits package
- Career development and growth opportunities