Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.
Who You Are
We are looking for a Program Coordinator to join our sales team and work with a major client of Jolera.
What You Will Do
- Relationship management:
- Attend and or manage quarterly customer temperature calls
- Take on primary responsibility for smaller customers as determined by your manager
- Keep clients informed on new marketing initiatives
- Manage customer escalations and follow up – escalate internally where necessary and ensure issues are handled and client is happy
- Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
- Monthly billing coordination (assist Jolera finance and clients billing coordinator)
- Change Request’s and Delivery Acceptance Form’s – create these and follow up,
- Look to continuously Improve current processes
- From time to time, assist the clients VP channel and the clients assigned SA as needed with
- Manage CRM entries as needed
- Update client Pipeline on a regular basis – converse with internal team and client account managers to get current updates.
- Roll performance: Expected to proactively use self-learning and internal connections to continuously acquire IT specific knowledge and learn industry nuances.
Qualifications
- 2+ years of work experience in client-facing roles in either sales or IT operations with a major telco in Canada
- Confident knowledge of technology services sales and general negotiating principles
- Understands IT broadly enough to have an insightful conversation and earning a position as a trusted advisor.
- Excellent communication, and presentation skills
- High-touch customer skills related to urgency and managing/exceeding expectations.
- Dynamic enough to build relationships and communicate effectively with senior and mid-level managers
- Strong organization and time-management skills.
- Knows when to say “no” or “help”.
- Is sufficiently resourceful and able to track multiple moving targets with shifting priorities.
Nice to haves:
- Professional experience with a major telco company in Canada
- Academic background in business administration, sales, or marketing
- Outsourced IT Sales or Account management experience
- Familiarity with IT operations in an MSP or larger IT department
- Role Progression: Customer Success Manager
What We Offer
- Competitive compensation package
- Competitive benefits package
- Company Perks, Good Life gym, and various brand discounts
- Company events, recognitions, and celebrations
- Career development and growth opportunities