Who We Are
Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 550 highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission.
Who You Are
The Network Engineer is a critical position in the Jolera Platform Delivery team and is key to delivering best in class solutions for our customers and their employees and/or members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. The Network Engineer role will have a primary focus on deployments and support of Jolera’s managed firewall products.
What You Will Do
- Perform deployments of new firewalls and manage/support deployed firewalls.
- Perform deployments of new switching and wireless devices and manage/support deployed network solutions.
- Design, implement and support network infrastructure including firewalls, security events management and security related software solutions.
- Troubleshoot network problems and recommend corrective actions.
- Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality.
- Follow documented network/IT processes and procedures, review existing business processes and work to improve systems operations.
- Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
- Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera CS system.
- Follow all other processes and quality standards as directed.
Qualifications
- 3+ years’ of experience with deploying and supporting Fortinet Security Solutions. FortiGate Experience Required.
- 2+ years’ of experience in Meraki or Palo Alto.
- Configuration experience and strong understanding of core networking technologies.
- Possess the knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution.
- Strong overall communication skills and can make a significant contribution to Jolera’s success.
- Ability to use good judgment and decision-making skills. Your Partner in IT.
- Understands the concepts of team building and can apply them.
- Ability to communicate technical concepts and issues to non-technical individuals.
- Demonstrated technical leadership.
What We Offer
- Hybrid/Remote work
- Competitive compensation & benefits package
- Company events, recognitions, and celebrations
- Career development and growth opportunities
Working Time:
6.30pm - 2.30am IST (9:00AM-5:00PM ET)
At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.