Who We Are:
Jolera Inc. is a multinational global systems integrator (GSI) specializing in delivering comprehensive IT solutions to customers and channel partners. Our core services include customized technology solutions, IT assessments and strategic planning, IT device and infrastructure management, data backup and recovery solutions, cloud and on-premise migrations, enterprise-grade security services, and 24/7/365 quad-lingual end-user support. With a growing team of over 550 professionals globally, Jolera excels in designing and delivering technology systems that are effective, competitive, scalable, and valuable.
Position Description:
We are seeking a highly skilled and motivated Automation Developer to join our global team. This role involves developing, implementing, and maintaining automation solutions to streamline our operations and improve service delivery using our Robotic Process Automation (RPA) platform. Your expertise in our expertise in REST APIs, Jinja, Python, PowerShell, Bash, and RPA technologies will be pivotal in developing automations that seamlessly integrate with our diverse client environments.
Key Responsibilities:
- Architect and code automation solutions using Python, PowerShell, Bash, REST APIs, incorporating Jinja templating for dynamic configuration management.
- Design and deploy automated ticket triage workflows in ConnectWise to ensure efficient ticket categorization, prioritization, and assignment.
- Utilize machine learning models for intelligent ticket routing and predictive maintenance alerts.
- Develop API integrations with ConnectWise, N-Able, Meraki, Fortinet, Barracuda, and Palo Alto to enable seamless interoperability.
- Utilize webhooks, REST APIs, and middleware platforms for real-time data synchronization and event-driven automation.
- Implement and maintain secure API authentication and authorization mechanisms, such as OAuth 2.0.
- Integrate with ITSM and incident management tools for end-to-end automation of ticket lifecycle processes.
- Proactively identify and automate repetitive MSP operations, including infrastructure management, incident response, patch management, configuration changes, monitoring, and those suitable for RPA approaches.
- Build seamless integrations between disparate systems via REST APIs to eliminate data silos and optimize workflows across our MSP platform, client assets, and RPA components.
- Employ Jinja to create flexible and reusable templates for network devices, servers, and cloud infrastructure, ensuring standardization and consistency.
- Conduct thorough analysis of existing processes, pinpoint bottlenecks, and design automation strategies (including RPA) to boost efficiency and reduce manual overhead.
- Implement rigorous testing frameworks for automations, including RPA bots, ensuring reliability and minimizing potential disruptions to services. Troubleshoot complex automation issues effectively.
- Maintain clear and comprehensive documentation of automation workflows, code repositories, and best practices to foster collaboration and knowledge transfer.
Who You Are:
- Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent practical experience.
- Minimum 5 years of hands-on software development and automation experience in an MSP environment or a relevant IT setting.
- Experience with at least one major RPA platform (UiPath, Automation Anywhere, Blue Prism).
- Deep proficiency in Python scripting and development.
- Expert-level knowledge of REST APIs – design, implementation, and consumption.
- Fluency in PowerShell and Bash scripting for cross-platform task automation.
- Solid grasp of Jinja templating concepts.
Preferred Hands-On Experience:
- Experience with network automation tools (e.g., Ansible, Netmiko, Napalm).
- Familiarity with cloud automation frameworks (e.g., Terraform, AWS CloudFormation)
- Understanding of CI/CD pipelines and tools like Git, Jenkins, or similar
- Experience working with RMM (Remote Monitoring & Management) or PSA (Professional Services Automation) tools such as NCentral and ConnectWise
- Knowledge of ITIL framework and service management principles.