Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.
Who You Are
Project coordinators at Jolera work closely with project team members, managers, and stakeholders, assisting in the delivery of professional service projects of varying levels of complexity. They manage administrative tasks, such as documentation and information distribution, compiling report details, project communications, and driving organizational aspects of a project, always with a heightened sense of urgency in a very busy PMO environment.
This position requires availability to work Eastern Time to meet client obligations.
What You Will Do
• Support a team of project managers
• Plan, organize, follow up on daily activities to ensure project deadlines are consistently met.
• Organize and attend various stakeholder meetings
• Take meeting minutes and distribute to participants
• Documenting and following up on important project actions and decisions from meetings
• Coordinate project resources
• Preparing project materials in partnership with project managers
• Collection of information for project updates
• Keeping all project notes up to date
• Performing billing tasks
• Participate in forecasting the probability of meeting milestone dates with project managers and senior management.
• Create and follow up on Change and Procurement requests
• Proactively identify and escalate issues and risks that may impact project success
• Ensure internal systems are kept up to date with project status, enforcement of project time entries.
• Provide administrative support for assigned projects as assigned
Qualifications
• Minimum 3 years of IT project coordination experience
• Experience supporting multiple project managers at a time
• Experience managing priorities across multiple projects at the same time
• Exceptional ability to keep track of tasks, deadlines, progress
• Task and results driven, strong ability to multitask, with a heightened sense of urgency
• Knowledge and demonstrated experience in administrative procedures
• Ability to work in a fast-paced environment with tight timelines
• Strong communication skills
• Excellent organizational and analytical skills
• Strong attention to detail
• Minimum intermediate level knowledge of MS Office tools including Excel, Word, PowerPoint, and some form of project management tool such as MS Project
• Experience in distributed deployment projects including hardware and software implementations across multiple sites, regions, and time zones
• Experience working in a collaborative environment, preferably for an IT consulting firm
• Ability to communicate effectively with team members and clients located globally with varying communication styles from a broad spectrum of disciplines
• Fluency in English, both spoken and written, as well as strong presentation skills, is required
• Ability to work independently and as part of a team
• Knowledge and demonstrated experience in administrative procedures
• Ability to work in a fast-paced environment with tight timelines
Working Conditions
• Position requires the incumbent to work remotely, requiring an environment that will allow for internal and client meetings at varying times of the workday.
• Overtime may be required to meet project deadlines.
What We Offer
- In-person/Hybrid/ Remote
- Competitive compensation package & benefits package
- Company events, recognitions, and celebrations
- Career development and growth opportunities